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Shipping Policy
Discover Lyroo's premium bed sheets, duvets, and linens crafted from 100% natural fibers. Experience unparalleled comfort with our luxurious, eco-friendly bedding designed for a sustainable lifestyle. Shop now for the ultimate in bedroom sophistication and restful sleep.
1. Order Processing Time:
- We aim to ship all orders within 1 working day.
2. Order Delivery Time:
- Expect delivery within 3 to 5 working days within India.
3. Shipping Fees:
- Enjoy free shipping throughout India.
4. Tracking Your Order:
- Upon shipping, you will receive a confirmation email with a unique tracking number and instructions on monitoring your package’s journey. Track your order directly.
5. Address Accuracy:
- We kindly request our valued customers to ensure the accuracy and completeness of their shipping information during the checkout process to prevent delivery complications. Lyroo cannot be held responsible for delays or additional charges resulting from incorrect or incomplete address details.
6. Delivery Issues:
- While we strive for timely deliveries, unforeseen events like adverse weather conditions or transportation disruptions may occasionally lead to delays. We appreciate your understanding in such situations. If you encounter any delivery issues, please contact our dedicated customer support team, and we will promptly assist you.
7. Lost or Damaged Packages:
- In rare instances where your package is lost or damaged during transit, immediately contact our customer support team. We will initiate a thorough inquiry with the shipping carrier to promptly resolve the issue.
Returns and Exchanges:
- For comprehensive information regarding returns and exchanges, please refer to our Returns Policy page.
9. Changes to Shipping Policy:
- Lyroo reserves the right to update or modify this Shipping Policy without prior notice. Any changes will become effective immediately upon posting on our website.
If you have any further questions or require assistance, do not hesitate to reach out to our dedicated support team. Lyroo is committed to ensuring your shopping experience is not only enjoyable but also hassle-free.
We sincerely thank you for choosing Lyroo for your shopping needs. Happy shopping!
Refund Policy
Discover Lyroo's collection of premium bed sheets, duvets, and linens crafted from 100% natural fibers. Experience unparalleled comfort with our luxurious, eco-friendly bedding designed for a sustainable lifestyle. Shop now for the ultimate in bedroom sophistication and restful sleep.
Return Eligibility:
- Products must be in new, unused condition with original packaging and tags.
- Items must not have been used, altered, or damaged by the customer.
- Returns must include all original accessories and documentation.
Exchange Option:
- Exchange is also available for eligible products.
Return Period:
- You have a generous 2-day period from the date of delivery to initiate a return. This timeframe allows you ample opportunity to assess whether the product meets your expectations and requirements.
Return Process:
- To initiate a return or exchange, open your order details to add a retun within the 2-day return period. Include your order number and the reason for return in your email.
- We accept returns for damaged, defective, or missing products.
- For the return process, we require a 360-degree unboxing video without any cuts or edits.
Refund Process:
- After receiving and inspecting the returned item, we will process your refund within 7 business days.
- Refunds will be issued to the original payment method used for the purchase.
Customer Responsibility:
- It is the customer’s responsibility to ensure that returned items are securely packaged to prevent damage during transit.
Cancellation Policy:
- If you need to cancel an order, kindly do so before the shipment. Initiate the cancellation process by logging into your account and selecting the “cancel order” option corresponding to the order number.
Questions and Assistance:
- For any questions or assistance with your return or exchange, reach out to us at info@lyroo.com. Our dedicated customer support team is here to assist you.
We deeply value your patronage and appreciate you choosing Lyroo for your shopping needs. Your satisfaction is our top priority, and we are committed to ensuring your shopping experience with us is nothing short of exceptional.
Cancellation / Return / Exchange Policy
Discover Lyroo's premium bed sheets, duvets, and linens crafted from 100% natural fibers. Experience unparalleled comfort with our luxurious, eco-friendly bedding designed for a sustainable lifestyle. Shop now for the ultimate in-bedroom sophistication and restful sleep.
Return Eligibility:
- Products must be in new, unused condition with original packaging and tags.
- Items must not have been used, altered, or damaged by the customer.
- Returns must include all original accessories and documentation.
Exchange Option:
- Exchange is also available for eligible products.
Return Period:
- You have a generous 2-day period from the date of delivery to initiate a return. This timeframe allows you ample opportunity to assess whether the product meets your expectations and requirements.
Return Process:
- To initiate a return or exchange, open your order details to add a retun within the 2-day return period. Include your order number and the reason for return in your email.
- We accept returns for damaged, defective, or missing products.
- For the return process, we require a 360-degree unboxing video without any cuts or edits.
Refund Process:
- After receiving and inspecting the returned item, we will process your refund within 7 business days.
- Refunds will be issued to the original payment method used for the purchase.
Customer Responsibility:
- It is the customer’s responsibility to ensure that returned items are securely packaged to prevent damage during transit.
Cancellation Policy:
- If you need to cancel an order, kindly do so before the shipment. Initiate the cancellation process by logging into your account and selecting the “cancel order” option corresponding to the order number.
Questions and Assistance:
- For any questions or assistance with your return or exchange, reach out to us at info@lyroo.com. Our dedicated customer support team is here to assist you.
We deeply value your patronage and appreciate you choosing Lyroo for your shopping needs. Your satisfaction is our top priority, and we are committed to ensuring your shopping experience with us is nothing short of exceptional.